Expanded view of original request information | Voters

Expanded view of original request information

complete

Vlad Shlosberg

When looking at the ticket in the web, if the original description is too long, it gets cut off. Allow users to not only see the description but also the custom fields.

January 15, 2025

Dany Gyorvary

Great add! Is it possible to have it "opened" by default? Or at least an option to choose what we want?

Vlad Shlosberg

marked this post as

complete

This features has been deployed and pushed to production: https://support.foqal.io/answers/urn%3Afq%3Aarticle%3A3a4f559ab4cc4143a650bdb4cc42e304

Vlad Shlosberg

marked this post as

in progress

Dany Gyorvary

Yeah! I need to use an automation that creates a note for me to see things

Manabu Uchikata

This is important when there are a variety of request types. This would greatly enhance the experience, and we would like to see this implemented in the triage channel as well as on the web.