We would like to have a 2 way internal sync between Intercom and Foqal, where an agent could connect a intercom customer ticket to a internal support ticket in Foqal. We don't want the Foqal agent's message to respond to a customer, we would ideally like it to be added as an internal note for the intercom agent which could also then change the status for the support agent to know that they have a potential answer or need to ask for additional information.

Ideally it would be great to be able to create Foqal tickets via an action in Intercom and only take specific information from the intercom ticket instead of the whole customer conversation.

I believe similar functionality we are looking for is like the Github integration: