Feature Requests

We use Foqal for internal support and when adding participants to a ticket it can be easy to add the incorrect person to the ticket, since Foqal imports all contacts connected to our slack instance it means we get a lot of external user results in the add participant list and it creates a lot of noise and additional risk to add the wrong person to a ticket. It would be great if we could get an exclude from import feature or a way of controlling who is visible in the add participant list.

Allow administrator to delete columns after they were created.

Create a new type of Group Admin that only has access to the settings associated with a group and set of channels. So they can change the settings, automations, etc that affect their group and channels, but not all administrator settings.

The search functionality should search WITHIN the automation steps as well For instance if I am searching - I might want to ensure I have caught and updated all instances where we mention a specific user Having the current search bar allow for searching internal contents of the actions would accomplish this.

Make it possible to update the holiday schedules so that you can change when the holidays are that you want to be automatically closed for.